At Luxx Alchemy we want you to genuinely love your new scent and feel confident in every purchase. That’s why we offer a 30-Day Satisfaction Guarantee across our range.
If for any reason your fragrance isn’t the right fit, you may return it within 30 days of receiving your order for a full refund, excluding original shipping costs, subject to the conditions below.
To be eligible for a return and refund:
Customers are responsible for the cost of return shipping.
We recommend using Australia Post or another trackable shipping service to ensure your return reaches us safely, as Luxx Alchemy cannot be held responsible for items lost in transit.
To begin your return, please contact our Customer Care team at:
Please include your:
Once your request has been reviewed and approved, we will provide instructions for returning the item.
Please do not send products back before receiving return instructions.
Once your return has been received and approved, your refund will be processed back to your original payment method within 5–7 business days.
Please note:
If you have any questions about our Returns & Refund Policy or need assistance with your order, please reach out to us.
We’re always here to help make sure your fragrance experience is a great one.
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